Shop Store Mesdessous.fr Identification
SARL ESPRIT GRENADINE  with its registered office at 14 rue Gustave Eiffel 91230 Montgeron. SARL registered at RCS Evry under number 513 479 170. Telephone +33(0)9 67 44 40 39 e-mail: serviceclients@mesdessous.fr
VAT Number: FR19513479170

Application of the general conditions of sale
The present conditions govern the sale of the products presented on this site (mesdessous.fr) by SARL ESPRIT GRENADINE 

These conditions of sale can be modified at any time without notice. Any order implies total acceptance with no exceptions to the present terms and conditions. The parties agree that the contract formed by the present conditions of sale are governed by French law.

Tender validity
Our offers not only appropriate for consumers with a delivery address in Metropolitan France, Corsica, in the French overseas territories and in the following countries: Austria, Belgium, Denmark, Finland, Great Britain, Ireland, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.
The items offered on the site are available mesdessous.fr depletion of stocks fournisseurs.Mesdessous.fr not in any way guarantee the availability of any product for sale for any given period.
If cashing about ordering an unavailable item, mesdessous.fr will reimburse the Client within 15 days. Any order of an unavailable item will be an email from mesdessous.fr.

Product prices
Prices, the recapitulation of the order and billing are in euro.
The prices are presented in euros all taxes (including all taxes).
The amount of VAT is shown when selecting a product by the Customer. In case of changes in the VAT rate it would be reflected in the price without the customer being notified.
mesdessous.fr reserves the right to change prices at any time. You will be charged the prices displayed on the website mesdessous.fr based on the rates in effect at the time of recording of the order.

Display products
The description of the products offered for sale on the site mesdessous.fr is made with the utmost care with photographs, trademarks property, showing text to support the products.

Secure Ordering and Payment
Payment for purchases is made at the customer:

- By credit card: Visa, MasterCard, Carte Bleue, issued in France,

- By PayPal

- By check

The customer validates his order as described below. This validation involves the acceptance of these terms of sale. Orders will only be considered after accepting payment.
At its first order, the customer filled out a form containing the following information: title, name, complete delivery address, email, phone number and birth date. It is at this point that the client creates his password.
Customers wishing to purchase an item described on the website mesdessous.fr follow the following steps to place an order. After clicking on the icon "confirm" and after checking the details of the order (color, quantity, size, price, etc ...), the customer validates the choice of the products selected by a click.
If the customer has a special offer, it must, before entering a code that has been assigned in the field provided for this purpose.
The customer has the option to pay by credit card or paypal directly on the site or by check.
After confirming the method of payment, the customer will definitively and irrevocably his order with the items shown below.
Payment by bank check is possible (offer limited to checks of French banks only) for a maximum amount of 120 euros ttc.
The Customer confirms their shipping address and billing, product, or products and the total price inclusive of taxes. He finally confirms his order by clicking the "Confirm" button. It shall mail a check or postal order in the amount of the order. The check made payable to SARL SPIRIT GRENADINE must include the back No. of control that you will find in your confirmation email and must be received by us within 3 business days after confirmation of the order to the following address:
14, rue Gustave Eiffel
91230 Montgeron
After this time, mesdessous.fr reserves the right to cancel your order without notice.
Upon receipt of your check, we perform a control system via the Service Cheque Credit Agricole and if the check is validated, your order is shipped. The products remain the property until full settlement mesdessous.fr their price.

Fight against bank fraud
FIA-NET SA is responsible for the automatic processing of data on the website mesdessous.fr whose purpose is to define a level of analysis of a transaction and to fight against fraud credit card.
FIA-NET SA and mesdessous.fr are the recipients of the data related to your order. The non-transmission of data related to your order prevents the execution and analysis of your transaction.
The occurrence of unpaid invoices due to fraudulent use of a credit card will result in the registration details relating to your order associated with this outstanding within a payment incident file implemented by FIA-NET An irregular declaration or anomaly may also be subject to special treatment.
Under the Data Protection Act of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all your personal data by writing a letter, with proof of your identity, to FIA-NET. mesdessous.fr will also be free to proceed with the direct cancellation of an order that would present one or more risk factors of fraudulent use of credit card.

Order confirmation
After registration of the order, an order confirmation will be sent by email. If you do not receive an email within an hour of your order, you are recommended to contact the customer service at serviceclient@mesdessous.fr to verify that there is no problem in the ordering process.
Payment verification
mesdessous.fr controls all the orders that have been validated on its website in order to protect themselves from abuses operated by fraudsters.
Our customer service may have to ask the necessary documents to unblock your order. These requests are made for new customers or for orders above 150 Euros. No order will be validated if the client already has pending orders worth more than 300 euros.
mesdessous.fr reserves the right to refuse to make a delivery or validate an order from a customer who has not fully paid or a previous order or who would be payment dispute.

Payment Security
To ensure the security of payments, mesdessous.fr site uses the secure payment service of the bank CREDIT AGRICOLE. This service incorporates the standard SSL security. The confidential data (bank card number to 16 digits and the expiration date, the CLC code) are directly transmitted to the bank's server without passing through physical media server used by mesdessous.fr.
When the order is confirmed:
The payment request is routed in real time on the secure payment handler.
It addresses a request for authorization to the bank card network.
The payment manager issues an electronic certificate that will be considered proof of the amount and date of the transaction pursuant to the provisions of Articles 1316 and the Civil Code.
A customer who has already placed an order on the website mesdessous.fr can choose a password that will allow it in subsequent orders, not having to fill out the forms necessary for the placing of the order.
The Customer already registered on the site is recognized as a customer mesdessous.fr
The password mesdessous.fr client is personal and confidential. It must remain secret and can not be communicated. If the client were to forget or has forgotten his password, he must notify the customer service mesdessous.fr as soon as possible. A new password will be sent to him within 72 hours and will replace the old.
To facilitate the identification of the Customer by the simultaneous provision of the e-mail address and password, the Customer expressly authorizes mesdessous.fr to file on the hard drive of the client a "cookie" whose sole purpose to facilitate identification.

Delivery Transportation costs
Participation in transport costs is charged extra.

Delivery is with our partner MAIL as Coliposte or Socolissimo.
The costs charged to the Client are:
For mainland France and Corsica

Package of 7.42 euros per order
Free for orders over 90 euros ttc
For France Overseas

Package of 12 euros per order
For Germany, Belgium, the Netherlands, Luxembourg,

Package of 10 euros per order
For Great Britain, Italy, Spain,

Package of 12 euros per order
For Austria, Denmark, Ireland, Portugal,

Package of 14 euros per order
For Finland, Norway, Sweden, Switzerland.

Package of 18 euros per order
For Canada and the USA Finland, Norway, Sweden, Switzerland.

Package of 23 euros per order
Delivery costs may be revised downward or upward depending on tariff developments in our provider MAIL.

Shipping delays
For orders whose products are in stock, packages are shipped within 3 days after the registration of the order (except Saturdays, Sundays, holidays and special notification). Preparation time and delivery may be longer during periods of leave or high activity (July, August and December). For orders including products requiring replenishment from our suppliers, the shipment waiting time up to 20 days. Beyond this period, an information mail is sent to the customer within one week of the order.
If the products are in stock the delivery time in France is 72 hours. For France and other overseas countries delivered this period is 10 days.
For products restocking the average time is 12 days in France. For France and other overseas countries delivered this period is 25 days.
Any case of force majeure independent of the will of mesdessous.fr which could delay the delivery could be attributed to mesdessous.fr

Customs Taxes
Customer acknowledges being fully aware of the laws in force in their country before ordering on mesdessous.fr. Customs or import taxes can be required by country. These taxes are the responsibility of the Customer and under its full responsibility in terms of returns and payments to the authorities and / or bodies in your country.

Satisfied or refunded
All items purchased on mesdessous.fr are subject to exchange or refund. Will be taken over as Articles unworn and undamaged, still labeled and in their original packaging (box, bag, ...). For items sold in lots, only the complete set can be returned for exchange or refund. The period during which the customer can request an exchange or assert his right to withdrawal is 30 days from the date of receipt of the item. The return of the items ordered must always be accompanied by a copy of the invoice by the said items. Returns entirely by the Client. Write to Customer Service of mesdessous.fr to prevent your return.
Any damaged item which would not have been the subject of remarks or express reservations by email by the Customer upon delivery will be refused by mesdessous.fr
The item must be returned to the following address: SARL GRENADINE MIND - 14 rue Gustave Eiffel 91230 Montgeron
It is strongly recommended to keep the receipt from the Post Office. mesdessous.fr accept any liability for loss or damage during transportation of the package.
Treatments parcels undelivered by MAIL
These are the packages that have not been delivered to the end recipient for the following reasons: IASP, unclaimed, refused, transport damage, theft ...
After receipt and acceptance of your package by us, mesdessous.fr contact the Customer in order to return his order or to reimburse it as requested by the Client.

mesdessous.fr has an obligation of means in all access elements mesdessous.fr site. Consequently, the responsibility of mesdessous.fr can not be held liable for any inconvenience or damage due to the use of the Internet and network external to the precautions taken by mesdessous.fr.
Intellectual property
All visual or sound elements, including the underlying technology mesdessous.fr site are protected by copyright, trademarks or patents. They are the exclusive property of mesdessous.fr or partner brands.
Any hypertext link to the site mesdessous.fr including using the technique of framing, deep linking, in-line linking or any other deep linking technique is strictly forbidden.
In all cases, any link, even tacitly authorized, must be removed at the request of mesdessous.fr.

Personal data
mesdessous.fr undertakes not to disclose to third parties the personal information you provide. These are confidential. They will be used by our internal departments for processing your order and to reinforce and personalize communication and the product offering reserved for customers mesdessous.fr. This Article shall not prevent the sale or transfer of activities to third.
For the purpose of the service, mesdessous.fr reserves the right to collect personal data concerning website users, including through "cookie".
To this end, the site mesdessous.fr is declared to CNIL under the number: 1529389
Mesdessous.fr however, reserves the right to communicate to the addressee of an order "Gift" your name and address if it so requests.
According to the law No. 78-17 dated 6.01.1978, known as data protection, you have at any time a right of access and rectification of data. This right may be exercised correct online (access to my account with your password), or upon request sent by mail, indicating your name, accompanied by a photocopy of an ID.
If you wish to be informed by email of special operations at the site mesdessous.fr you can subscribe to the free online newsletter (newsletter).
Finally, you can ask to be removed from the customer file on request sent by mail, indicating your name, accompanied by a photocopy of an ID.

Consumer dispute mediation system

In accordance with articles of the Consumer Code L611-1 and following and R612-1 and following, it is provided that for any dispute of a contractual nature relating to the execution of the sales contract and / or the provision of services that could not be be resolved within the framework of a complaint previously lodged with our customer service, the Consumer may resort to mediation free of charge. He will contact the National Association of Mediators (ANM) either by mail by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by completing the online referral form at the following address www.anm-conso.com.

The consumer can also visit the site of the European platform for online dispute resolution.

The following website www.economie.gouv.fr/mediation-conso also contains all the useful information in the event of a cross-border dispute.