Consumer dispute mediation system

In accordance with articles of the Consumer Code L611-1 and following and R612-1 and following, it is provided that for any dispute of a contractual nature relating to the execution of the sales contract and / or the provision of services that could not be be resolved within the framework of a complaint previously lodged with our customer service, the Consumer may resort to mediation free of charge. He will contact the National Association of Mediators (ANM) either by mail by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by completing the online referral form at the following address

The consumer can also visit the site of the European platform for online dispute resolution.

The following website also contains all the useful information in the event of a cross-border dispute.