Data protection

IT and freedoms / Protection of personal data
Our CNIL declaration number is 1529389

Thank you for visiting our internet shop. This section is intended to inform you about the processing of your personal data when using our website. Your personal data is any information with which you can be personally identified.

 

1) Details of the controller

1.a The person responsible for the processing of personal data on this internet shop is, according to the definition of the RGPD: SARL ESPRIT GRENADINE 14 rue Gustave Eiffel 91230 Montgeron, E-Mail: serviceclients@mesdessous.fr

1.b This website uses SSL (Secure Socket Layer) or Transport Layer Security (TLS) encryption to secure and protect the transmission of personal data such as your details, your orders ...

You can determine a site that has an SSL encryption system by the string "https: //" in the navigation bar and / or the padlock symbol in that same bar.

2) Data collection when browsing our internet shop

When you have only consulted our internet shop, that is to say if you do not register or provide us with any other information or place an order, we only collect the data transmitted by your customer. browser to our server. The data collected in the case of a simple consultation are therefore the following:

The browser used
The date and time of access to the site and its name
The IP address used
The amount of data sent
The source origin (website, newletter ....) From which you have been brought to our online store
The operating system of your computer, tablet, phone with which you consulted the shop.
The treatment is carried out in accordance with the regulation called "RGPD"

3) Cookies

Cookies help improve your browsing experience. This is a text file saved by your browser on your computer's hard drive. Some cookies are deleted after the closing of your browser, others remain registered and allow us (and our partners to recognize your browser at your next visit to our internet shop.These cookies record and process the individual data of the such as browser data or IP location, but cookies saved beyond the navigation period are only for a pre-determined period and are then deleted.

Our marketing and advertising partners allow us to offer you a more functional site that best meets your needs. These partners are required to register cookies said third to improve the browsing experience on our shop. Your browser allows you to accept or reject individual or group cookies.

4) Customer account.

Your personal data is collected and processed through a registration form. You may at any time consult and / or modify this data with the form of your account. You can also request the deletion of your account by sending an email to: serviceclients@mesdessous.fr. The data of your account (address, telephone ...) are used in order to be able to transmit you the order. These data are kept in consideration of periods of tax and commercial retention. With your consent they may be retained beyond these times and as indicated below.

5) Using your data for prospecting purposes

If you subscribe to our newsletter, emails about our products, our commercial operations will be sent to you regularly. In this case the personal data is your email address. When subscribing to the Newsletter, we record the IP address, date and time of registration so that we can track any possible misuse of your email address at a later date. The data we collect when subscribing to our Newsletter will be used exclusively for advertising purposes and through our Newsletter. You may unsubscribe from the Newsletter at any time via the link provided or by sending a message to the above-mentioned controller. After you unsubscribe, your email address will be immediately removed from our mailing list unless you have expressly consented to further use of your data or further legal use has been provided for in this statement.


6) Data processing and commands


6.a For the processing of your order, we work with service providers that allow us to execute the contract. Some personal data is transferred to them as follows:
In order to send your order to its place of withdrawal we transmit to the transport company (LA POSTE) the personal data strictly necessary for the delivery of your order.
Regarding the payment, we only transmit the personal data necessary for the execution of this one.
6.b Use of payment service providers

- Paypal
In case of payment by PayPal, credit card via PayPal, we send your payment data to PayPal (Europe) S.a.r.l. and Co., S.C.A., 22-24 Royal Boulevard, L-2449 Luxembourg (hereinafter "PayPal"). The transfer takes place in accordance with Article 6 (1) (b) GDPR only to the extent necessary for the processing of payments.

PayPal reserves the right to perform credit checks for credit card payment methods via PayPal. For this purpose, your payment data may be forwarded to credit bureaus in the legitimate interest of PayPal to determine your creditworthiness in accordance with Article 6 (1) (f) GDPR. For more information on the data protection policy and the credit bureaus used, you can consult the statement on the protection of personal data of PayPal.
7) Request for Evaluation
- Rating by Trustpilot
You may consent to the evaluation of the service we have provided to you. If this is the case your e-mail address will be sent to the Trustpilot evaluation platform, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, Denmark. Trustpilot will send you an email to evaluate us.


8) Digital Marketing


Our site uses the "Google AdWords" online advertising program and, in this context, conversion tracking from Google LLC, 1600 Parkway Amphitheater, Mountain View, CA 94043, USA ("Google"). We use the Google Adwords offer, including its advertising insertion techniques (Google AdWords) on third party websites in order to advertise our products and offers. The data collected allows us to determine the success of our various advertising campaigns. The goal is to show you the advertisements corresponding to your profile with a calculation of the adapted advertising cost.
The conversion tracking cookie is activated whenever a user clicks on an AdWords ad displayed by Google. Cookies are small text files stored on your computer system. These cookies usually expire after 30 days and are not used for user identification purposes. If the user visits certain pages of this website and the cookie is not yet expired, we (and Google) will be able to determine that he clicked on the ad and that he then redirected to the corresponding website. Cookies are different for each Google AdWords customer and therefore can not be traced by the websites of other AdWords customers. The information collected using the conversion cookie is used to generate conversion metrics for AdWords customers who opt for conversion tracking. These customers get the total number of users who clicked on their ad and were then redirected to a page with a conversion tracking tag. However, they do not receive any information allowing the precise identification of the users.
If you do not want to participate in tracking, you can block this use by disabling the Google Conversion Tracking cookie in the user settings of your Internet browser. You will not be integrated in the conversion tracking statistics.
We use Google Adwords in accordance with Article 6 (1) (f) RGPD namely in our legitimate interest in targeted advertising.
Google LLC, located in the United States, participates in the EU Privacy Shield, which aims to ensure the protection of personal data that is transferred from a Member State of the European Union to United States.
You can permanently disable the advertising cookies by setting your internet browser accordingly or by downloading the browser plugin available under the following link:
Please note that in case of disabling these cookies, some features of the website may be limited or can not be used.

9) Web Analysis Service


- Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Parkway Amphitheater, Mountain View, CA 94043, USA ("Google"). Google Analytics uses small text files stored on your computer ("Cookies"), which helps us analyze users' use of the site. The information generated by the cookie about the use of the website (including the abbreviated IP address) is normally transmitted and stored on a Google server located in the United States.
This site uses Google Analytics exclusively with the extension "_anonymizeIp ()". This extension ensures the anonymization of the IP address by shortening and thus excludes any personal and direct link with the user.
Due to the extension, Google will shorten your IP address in the Member States of the European Union or in the signatory states of the Agreement on the European Economic Area. Only exceptionally is the full IP address likely to be forwarded to a Google server in the United States before it is also abbreviated. In this case, the processing of data is carried out in accordance with Article 6 (1) (f) in our legitimate interest in the statistical analysis of user behavior and for optimization and marketing purposes.
Google will use this information on our behalf to analyze your use of the website, compile reports on its activity and provide us with other services related to the use of the website. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not cross-checked with other data held by Google.
You can refuse the use of cookies by selecting the appropriate settings in your browser. In this case, you may not be able to use all the features of this website.
You may also prevent Google from collecting and processing data about your use of the website (including your IP address) that is generated by the aforementioned cookie by installing the browser plugin available under the following link:

As an alternative to the browser plugin or for browsers on mobile devices, we invite you to click on the link below to set up an opt-out (or exclusion) cookie that will prevent any future collection of data by Google Analytics (This opt-out cookie only works for this browser and only for this domain, so if you delete your cookies in the browser, you will have to click on this link again):
disable Google Analytics
Google LLC, located in the United States, participates in the EU Privacy Shield, which aims to ensure the protection of personal data that is transferred from a Member State of the European Union to United States.
This website also uses Google Analytics for cross-analysis of visitor flows independently of the device of use and through a user ID. You can disable visitor flow cross analysis from your customer account under "My Data" and then "Personal Data".


 
10) Retargeting, remarketing and advertising recommendation


Bing Ads (Microsoft Corporation)
This website uses Microsoft's "Bing Ads" conversion tracking technology (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). If you access our website through a Microsoft Bing ad, a "Bing Ads" cookie is placed on your computer.
Cookies are small text files that are stored on your computer system. These cookies normally expire after 180 days and are not used for user identification purposes.
If the user goes to certain pages of this website and the cookie has not yet expired, we (and Microsoft) will be able to determine that the user has clicked on the ad and has then redirected to the corresponding website (conversion page). The possible processing of the data is carried out in accordance with the provisions of Article 6 (1) (f) RGPD in our legitimate interest in effective marketing.
The data collected using the conversion cookie is used to generate conversion statistics, that is, to know the number of users accessing a conversion page after clicking on an advertisement. We can see the total number of users who have been redirected to a page with a conversion tracking tag after clicking on our ad. However, we do not receive any information that personally identifies users.

Microsoft Corporation, headquartered in the United States, participates in the EU Privacy Shield, which aims to ensure the protection of personal data that is transferred from a Member State of the United States. the European Union to the United States.
If you do not want to participate in tracking, you can block this use by disabling the Bing Ads conversion tracking cookie in the user settings of your web browser. You will not be integrated in the conversion tracking statistics. You can also use the opt-out page for EU consumers () to check if Microsoft advertising cookies are used by your browser and, if so, disable them.

This website uses the technology of Criteo SA, 32 Rue Blanche, 75009 Paris, France ("Criteo"), to collect, record and evaluate anonymously and by means of cookies (text files), the information on the behavior of visitor navigation of the website. This information is processed in accordance with Article 6 (1) (f) GDPR in our legitimate interest in the insertion of a personalized advertisement.
Criteo uses an algorithm to analyze the browsing behavior of users and can then post recommendations of targeted products in the form of personalized advertising banners on third-party sites (publishers). The data collected by the cookie are in no way used to personally identify the visitor of this website and no use or transmission to third parties takes place.
If you wish to oppose the collection of these data as well as the creation of pseudonymized user profiles, we invite you to use the opt-out cookie provided for this purpose and available here: https://www.criteo.com/ en / privacy /

Facebook pixel audience tracking
This site uses the "Facebook Pixel" Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") that tracks the actions taken by people on your website following the publication of an advertisement . However, users must expressly consent to the use of this tool, which is designed to evaluate the effectiveness of Facebook advertising for statistical and market research purposes and to optimize future advertising efforts.
The data collected is anonymous and gives us no indication of the identity of the users.
However, these data are recorded and processed by Facebook and thus make it possible to link to the corresponding user profile. In accordance with the data usage policy () Facebook may also use this data for its own advertising purposes.
You can allow Facebook and its partners to run ads on and off Facebook. In this case, a cookie will be used on your computer. This type of data processing can only take place in accordance with the provisions of Article 6 (1) (a) GDPR in the case of express prior consent.
The consent to use the Facebook pixel can only be given by users over the age of 13. If you are younger, please ask your legal representative for permission.
Facebook Inc, based in the United States, participates in the EU-US Privacy Shield, which aims to ensure the protection of personal data that is transferred from a Member State of the European Union to United States.
You can permanently disable the use of cookies on your computer by setting your internet browser to ensure that cookies can no longer be saved on your computer in the future and / or cookies already registered are deleted. The deactivation of all cookies, however, may alter the functionality of our web pages and / or prevent their execution.
Finally, you can also disable the use of cookies by third parties such as Facebook on the website of Digital Advertising Alliance: Google AdWords Remarketing
Our website uses the functions of Google AdWords Remarketing to display ads for this website in Google search results or third party websites. The provider is Google LLC, 1600 Parkway Amphitheater, Mountain View, CA 94043, USA ("Google").
To this end, Google uses a cookie placed in the browser of your device and will, thanks to an anonymous cookie ID and based on your previous research, be able to offer targeted advertising. The processing of the data is done in accordance with the provisions of Article 6 (1) (f) in our legitimate interest in the optimal marketing of our website.
This data will only be processed further if you have agreed with Google that your Internet browsing history and Google apps can be linked to your Google Account and your account information. Google can be used to customize the ads you view on the internet. In this case, if you are signed in to Google when visiting our website, Google will use your data with Google Analytics to create and define a list of targets for cross-remarketing. Google will temporarily cross-check your personal data with Google Analytics data in order to form groups of targets.
Finally, please note that you can set your browser to be informed of the presence of cookies and the possibility to individually decide their acceptance or exclusion, and this on a case by case basis or more generally. If cookies are not accepted, the functionality of our website may be limited.
Google LLC, based in the United States, participates in the EU-US Privacy Shield, which aims to ensure the protection of personal data that is transferred from a Member State of the European Union to United States.

11) Rights of the person concerned


The applicable data protection regulations grant you rights (rights of information and intervention) vis-à-vis the controller, which we inform you below:
• Right of access to information (section 15 RGPD)
• Right of rectification (section 16 RGPD)
• Right to erase or "Right to be forgotten" (section 15 GDPR)
• Right to limitation of treatment (section 18 GDPR)
• Right to information (section 19 RGPD)
• Right to portability of data (section 20 GDPR)
• Right to withdrawal of consent given (Article 7 (3) GDPR)
• Right of complaint