We chose SoColissimo and SoColissimo International La Poste.
Have your packages delivered where you want them.
For fast delivery anywhere in France but also abroad we have chosen So colissimo from the La Poste group. Our customers can follow the route of their package via the Internet.
The delivery is made with our partner the POSTE in the form of Coliposte or Socolissimo.
The costs charged to the Client are as follows:
For metropolitan France, Corsica and Belgium
FREE DELIVERY FROM 59 € of purchase.
• Flat rate of 3.90 euros excluding tax per order for delivery to a relay point. Free for orders over 59 euros including tax)
• Flat rate of 4.10 euros excluding tax per order for home delivery (Free for orders over 59 euros including tax)
For France Overseas
• Flat rate of 15 euros per order
For Germany, the Netherlands, Luxembourg,
• Package of 7 euros per order
For Great Britain, Italy, Spain,
• Package of 10 euros per order
For Austria, Denmark, Ireland, Portugal,
• Package of 11 euros per order
For Finland, Norway, Sweden, Switzerland.
• Package of 11 euros per order
For international markets outside the European Union (Canada, USA, Australia, Japan, China, etc.)
• Flat rate of 20 euros per order
The delivery time
For orders whose products are in stock, packages are shipped within 3 days of order registration (except Saturdays, Sundays, public holidays and special notification). Preparation and delivery times may be longer during holidays or when there is increased activity. For orders including products requiring restocking with our suppliers, the waiting period before shipping can be up to 20 days. Beyond this period, an information email will be sent to the customer in the week following the order.
If the products are in stock, the delivery time in metropolitan France is 72 hours. For France Outre Mer and the other countries delivered, this period is 10 days.
For restocked products, the average time is 12 days in mainland France. For France Outre Mer and the other countries delivered, this period is 25 days.
Any case of force majeure beyond the control of mmesdessous.fr which would delay the delivery could not be attributed to Mesdessous.fr
Satisfied or refunded
mesdessous.fr, offers simple and quick return solutions.
All products purchased on mesdessous.fr benefit from the possibility of return. You have 30 days from the date of receipt of your package to make an exchange or request a refund of all or part of your order on mesdessous.fr.
How to make a return ?
To allow you to make a return in a simple and fast way, mesdessous.fr offers you a prepaid return label (offer reserved for orders that have been delivered in Metropolitan France).
You must first log in to your mesdessous.fr account to go to your order history and then select the order concerned by the return.
You select the products concerned by the return and then generate a return request.
Once the return request has been validated by our services, a confirmation email and a LA POSTE label have been sent to you by email to return the package.
All you have to do is stick the postal label on your package.
Remember to put the return form in the package with the returned models. You can drop off the package:
Remember to put the invoice or the delivery note in the package with the returned models. You can drop off the package:
1. At the Post Office
You will receive an email from the Post Office with all the necessary information to follow the path of your package.
The full refund of returned products will be in the form of a credit code within 4 days from the date of receipt of your package. Valid for 1 year, this credit code can be used as part of an exchange or to place a new order.
If you choose a refund on your means of payment (Credt Card, Paypal) mesdessous.fr makes it easy for you to return by providing you with a prepaid return label to print and stick on your package. A flat rate of 6 euros will then be deducted from your refund as a contribution to the cost of returning the package. You can also opt for a return of the package by your own means. In this case the returned items will be fully refunded.
For returns of orders placed outside metropolitan France, the return costs are the responsibility of the customer.
How to make an exchange?
To make an exchange in a simple and optimal way, you just have to give us a return of the models that you do not want to keep. As soon as you have received the refund or the credit code for this return, you can place an order again and choose from all the products available on mesdessous.fr.
Conditions de retour:
All items purchased on mesdessous.fr can be exchanged or refunded. Only unworn and undamaged items, still labeled and in their original packaging (box, pouch, etc.), will be taken back. For items sold in lots, only the complete lot can be returned for exchange or refund. The period during which the Customer may request an exchange or exercise his right of withdrawal is 30 days from the date of receipt of the item(s). The return of the item(s) ordered must imperatively be accompanied by a copy of the invoice concerned by the said items. Any damaged item that has not been the subject of comments or express reservations by email by the Customer upon delivery will be refused by mesdessous.fr The item(s) must be returned to the following address: SARL ESPRIT GRENADINE – 14 rue Gustave Eiffel 91230 Montgeron It is strongly recommended to keep the receipt provided by La Poste. mesdessous.fr declines all responsibility in the event of loss or damage during transport of the package.
Treatment of parcels not delivered by LAPOSTE
These are packages that have not been delivered to the final recipient for the following reasons: NPAI, unclaimed, refused, transport damage, spoliation, etc.
After receipt and acceptance of your package by our services, mesdessous.fr will contact the Customer in order to return his order to him or to refund it according to the Customer's wishes.